- There will be 14 days from the shipping date to return your purchase from Momonittu.com.
- Items must be returned with no trace of use or damage and with all Momonittu tags attached.
- For hygiene reasons, socks, hair accessories, and soft toys cannot be returned.
- Returns that do not meet our return policy will be sent back to you at your own expense.
- Complete the return form which is enclosed with the goods.
- Pack and seal the goods together with the return form securely with an undamaged bag.
- Choose a way to return the product
- At a Momonittu store—we accept on-line purchase return at any Momonittu store in HK. Exchange of goods at the store is not possible,
- Home collection(at your own expense) —we will send a courier to collect your goods. (not applicable for outlying islands and places outside Hong Kong)
- Upon receiving the return, the warehouse will examine the quality of the product.
- Refund will be arranged once your return meet our return procedure
Same payment method of purchase will be used to make the refund.
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