Reture & Refund


  • There will be 14 days from the shipping date to return your purchase from
  • Items must be returned with no trace of use or damage and with all Momonittu tags attached.
  • For hygiene reasons, socks, hair accessories, and soft toys cannot be returned.
  • Returns that do not meet our return policy will be sent back to you at your own expense.

Return procedure:

  • Complete the return form¬†which is enclosed with the goods.
  • Pack and seal the goods together with the return form securely with an undamaged bag.
  • Choose a way to return the product
    1. At a Momonittu store—we accept on-line purchase return at any Momonittu store in HK. Exchange of goods at the store is not possible,
    2. Home collection(at your own expense) —we will send a courier to collect your goods. (not applicable for outlying islands and places outside Hong Kong)
  • Upon receiving the return, the warehouse will examine the quality of the product.
  • Refund will be arranged once your return meet our return procedure


Same payment method of purchase will be used to make the refund.

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